Enrolment FAQs for 2024
Do I have to be a U3APP member to enrol for 2024 courses?
YES. You must have paid your 2023 membership by midnight on Sunday 10 December 2023 prior to the start of Enrolment Week on Monday 11 December 2023. If you’re not sure of your membership status, go to the U3A Port Phillip website, login, and your status will be displayed at the top of the screen.
Please note that the option to pay membership will be TURNED OFF prior to the commencement of Enrolment Week to ensure that the response time for people enrolling is not impacted by people renewing at the last minute. It will remain OFF until the end of Enrolment Week on Friday 15 December, but by then popular courses will have filled. So MAKE SURE you renew by Sunday 10 December.
When/how can I enrol in a course?
We prefer you to login and enrol on-line via our website, as it saves a lot of manual processing. However we do accept paper enrolment forms.
On-line enrolments for 2023 open Monday 11 December for Monday courses, Tuesday 12 December for Tuesday courses, and so on through the week.
Within each day the opening time for enrolment depends on the type of course:
- 9:00am On-line booking opens for all Exercise courses, with an E as the second character of the course code.
- 10:00am On-line booking opens for all Language courses, with an L as the second character of the course code.
- 11:00am On-line booking opens for ALL other courses.
Enrolments stay open for every course until the course fills. Waitlists are on-going – you can add yourself at any time.
For a full listing of enrolment opening times, click here.
For details of how to submit a paper enrolment, click on the question "I would rather put in a paper enrolment. When can I do so?" below. Processing of the paper forms will be done each day during Enrolment Week at the same time as for on-line bookings: first Exercise courses at 9:00, then Language courses at 10:00, then everything else at 11:00.
I can’t login to the U3APP website – what do I do?
If you have any problems logging in, please send an email to firstname.lastname@example.org and someone will assist.
I’ve been attending a course in 2023 – do I have to enrol again?
YES. All courses are filled on a first-come-first-served basis. No preference is given to people who have been attending the course in the past. You need to enrol in the course during or after Enrolment Week (11-15 December).
I’m already on a Waitlist for a course I want to join. Do I have to do anything?
YES. All courses are filled on a first-come-first-served basis. Waitlists are cleared at the end of the year and no preference is given to people who have been on a Waitlist. You need to enrol in the course during or after Enrolment Week (11-15 December). If the course fills before you enrol, then you need to waitlist yourself again for 2024.
Am I more likely to get into a course if I enrol on-line?
We try and make the enrolment process as fair as possible. Paper enrolments are numbered in order of receipt and keyed by volunteers at the same time as on-line enrolments are opened. If you have a low-numbered paper enrolment, you will probably get a place in the courses you want. If you have a higher numbered paper enrolment, you are more likely to miss out on a popular course.
I would rather put in a paper enrolment. When can I do so?
Paper forms are available
- from the Office at Mary Kehoe Centre
- or they can be downloaded from the website here.
Completed forms will be accepted in person by the Office Managers in the week before Enrolment Week, ie from Monday 4 December to Friday 8 December between 9:30am and 3:30pm.
Forms can also be delivered by post or in person into the mailbox at the Mary Kehoe Centre at any time on or after 4 December until 8 December.
The mailbox will not be cleared before Monday 4 December so there is no advantage to delivering a form early. The mailbox will be cleared daily during the week. The latest time for submission of paper forms is 3:30pm Friday 8 December.
Are 2024 courses being held face-to-face or on-line?
- Some tutors have decided that they prefer to run their courses online using Zoom. These courses are indicated in the Course Guides as ZOOM.
If you can't or don't want to attend courses via ZOOM, then you should NOT enrol in any of the courses so marked.
- Many of the courses which ran on ZOOM during 2020-2021 will be delivered Face-to-Face (F2F) in 2024. These show the physical location for the course in the Course Guide, and are also listed on the Face-to-Face courses page.
How do I maximise my chances of getting into a popular course?
Here are some hints:
- Check that you can login to the website well before Enrolment Week starting on Monday 12 December – send an email to email@example.com if you have a problem.
- Check that you are showing as a Member or Life Member. If you think you have renewed but you are still showing as a Free Subscriber or Unfinancial Member or 2022 Member, send an email to firstname.lastname@example.org.
- If you haven’t used the on-line enrolment system before or recently, practise booking into the Dummy classes on the Courses and Enrolling page that are set up for this purpose (first courses on Monday).
- During Enrolment Week, login to the website well before enrolment bookings open at 9:00am each day, so you are all ready to go.
- If you want to enrol in more than one course on the same day, book the one that you think is most likely to fill first, then the next most popular, and so on.
What if I miss out on the course I want to do?
Unfortunately, some of our courses are very popular and they may fill before you try to enrol. When this happens, the entry in the Courses and Enrolling page will change so that you can’t click on it to enrol. Instead the word WAITLIST will appear beside it. If you missed out, please click on the word WAITLIST. This will create an email message which you must SEND to put yourself on the Waitlist. Waitlists are processed in order of receipt of these emails.
Is first-come-first-served fair?
With very popular courses, many people will press the booking button at the same time, hoping to get in first. Whether you succeed is a bit of a lottery - it depends how fast your booking instruction progresses through the internet to the U3APP system. That has nothing to do with how fast you are at using technology, or on the speed of your internet connection. It has more to do with the pathway that the instruction takes, and that is random. If you aren't lucky on the day, please just waitlist yourself and wait for a space - most of the time this does happen.
Is it worth bothering to put myself on the Waitlist for a class that is full?
YES and YES. For two reasons:
- Over time, most people on a Waitlist get into the course. Often people who start a course find they can’t or don’t want to continue within the first week or so of the course, so you may not have to wait long.
- If the Course Coordinators know that there is a big demand for a course, they may be able to find another tutor to run a similar course, or persuade a tutor to run a second session, or to repeat the course. If that happens, people on the Waitlist for the course will be given preference for places on the additional course.
I enrolled in one of the Dummy courses – should my name appear in the list of attendees?
You need to refresh the page before your name will appear. To 'refresh' your screen:
- on your Apple Mac machine - press the Command and the R key at the same time
- on your Windows machine - press the Ctrl and the R key at the same time
- in most browsers, tap or click on a little circle with an arrow at the top of the screen
I enrolled in a Dummy course – should I receive a confirmation email?
Yes, you should. If you can’t find it, please check your spam or junk mail folder carefully. Many of our members have found that U3APP emails go into these folders, especially if they have a Gmail account.
Please note that during Enrolment Week, you will not receive a confirmation email immediately for each course. Instead you will receive one email within 24 hours which will list all the courses in which you have enrolled successfully.
I tried to put myself on the Waitlist for the Dummy full course and it did not create an email as it is supposed to. What do I do?
This can happen if there is a setting on your computer that isn’t correct. To find out how to fix it click here.
Is there a limit to the number of courses I can enrol in?
Because of high demand there are restrictions for some courses.
(E) Exercise courses, (L) Language courses and (A) Art courses are limited to 2 of each type of course per member.
Apart from these limits, you can enrol in as many courses as you have time and energy for.