ENROLMENT FAQs for 2019
Below are a list of FAQs (Frequently Asked Questions). To see the answer to any question, click on the arrow on the left of the question.
Do I have to be a U3APP member to enrol in 2019?
YES. You must have paid your 2019 membership prior to the start of enrolments on Monday 10 December 2018. If you’re not sure of your membership status, go to the U3A Port Phillip website, login, and your status will be displayed at the top of the screen.
When/how can I enrol in a course?
We prefer you to login and enrol on-line via our website, as it saves a lot of manual processing. However we do accept paper enrolment forms.
On-line enrolments open Monday 10 December. The opening time for enrolment depends on the type of course:
- 9:30am On-line booking opens for all Exercise courses, marked (E)
- 10:00am On-line booking opens for all Language courses, marked (L)
- 10:30am On-line booking opens for ALL other courses.
Enrolments stay open for every course until the course fills. Waitlists are on-going – you can add yourself at any time.
Paper forms are available from the Office from Monday 26 November, or can be downloaded from the website here. Completed forms can be submitted during the last week of Semester (3-7 December), but are not processed until Enrolment Day 10 December. Processing will be done on the same basis as for on-line bookings: first Exercise courses at 9:30, then Language courses at 10:00, then everything else at 10:30.
I can’t login to the U3APP website – what do I do?
If you have any problems logging in, please send an email to webmaster@u3app.org.au and someone will assist.
I’ve been attending a course in 2018 – do I have to enrol again?
YES. All courses are filled on a first-come-first-served basis. No preference is given to people who have been attending the course in the past. You need to enrol in the course on or after 10 December.
I’m already on a Waitlist for a course I want to join. Do I have to do anything?
YES. All courses are filled on a first-come-first-served basis. Waitlists are cleared at the end of the year and no preference is given to people who have been on a Waitlist. You need to enrol in the course on or after 10 December.
Am I more likely to get into a course if I enrol on-line?
We try and make the enrolment process as fair as possible. Paper enrolments are numbered in order of receipt and keyed by volunteers at the same time as on-line enrolments are opened. If you have a low-numbered paper enrolment, you will probably get a place in the courses you want. If you have a higher numbered paper enrolment, you are more likely to miss out on a popular course.
I would rather put in a paper enrolment. When can I do so?
Paper forms are available from the Office from Monday 26 November, or can be downloaded from the website here. Completed forms can be left at the Office from 3-7 December. Forms will not be accepted before that date.
How do I maximise my chances of getting into a popular course?
Here are some hints:
- Check that you can login to the website well before Enrolment Day Monday 10 December – send an email to webmaster@u3app.org.au if you have a problem.
- If you haven’t used the on-line enrolment system before or recently, practise booking into the Dummy classes on the Courses and Enrolling page that are set up for this purpose.
- On Enrolment Day, login to the website well before enrolment bookings open at 9:30am, so you are all ready to go.
- If you want to enrol in more than one course, book the one that you think is most likely to fill first, then the next most popular, and so on.
What if I miss out on the course I want to do?
Unfortunately, some of our courses are very popular and they may fill before you try to enrol. When this happens, the entry in the Courses and Enrolling page will change so that you can’t click on it to enrol. Instead the word WAITLIST will appear beside it. If you missed out, please click on the word WAITLIST. This will create an email message which you must SEND to put yourself on the Waitlist. Waitlists are processed in order of receipt of these emails.
Is it worth bothering to put myself on the Waitlist for a class that is full?
YES and YES. For two reasons:
- Over time, most people on a Waitlist get into the course. Often people who start a course find they can’t or don’t want to continue within the first week or so of the Semester, so you may not have to wait long.
- If the Course Coordinators know that there is a big demand for a course, they may be able to find another tutor to run a similar course, or persuade a tutor to run a second session, or to repeat the course. If that happens, people on the Waitlist for the course will be given preference for places on the additional course.
I enrolled in the 1T99 Dummy course – should my name appear in the list of attendees?
You need to refresh the page before your name will appear. To ‘refresh’ your screen:
- on your Apple Mac machine – press the Command and the R key at the same time
- on your Windows machine – press the Ctrl and the R key at the same time
- in most browsers, tap or click on a little circle with an arrow at the top of the screen
I enrolled in the 1T99 Dummy course – should I receive a confirmation email?
Yes, you should. If you can’t find it, please check your spam or junk mail folder carefully. Many of our members have found that U3APP emails go into these folders, especially if they have a Gmail account. To find out how to stop this from happening for a Gmail account, click here.
I tried to put myself on the Waitlist for the 1T98 Dummy full course and it did not create an email as it is supposed to. What do I do?
This can happen if there is a setting on your computer that isn’t correct. If you use Outlook, click here to find out how to fix it. If you use Gmail, click here.
Is there a limit to the number of courses I can enrol in?
Because of high demand there are restrictions for some classes.
(E) Exercise classes and (L) Language classes are limited to 2 of each type of course per member.
