Tip | Fixing the problem if Waitlist or Cancel doesn’t generate an email

U3APP uses the automatic generation of emails for several functions, such as WAITLIST and CANCEL (for full courses).

You must login to use the WAITLIST or CANCEL buttons to generate the appropriate email. If you haven't already logged in, clicking on the WAITLIST or CANCEL button will take you to the login page. Login, then return to the page you were on and try again.

Once you are logged in, when you click on the word, it opens a special link called a mailto: link.

When you click on any mailto: link (on any website), a pre-filled email should open up in the email client that you normally use. Examples of email clients are Windows Mail, Apple Mail, Outlook and Gmail.

If that doesn't happen, it means the setting on your device for mailto: links isn't correct. We know that most people don't know how to change these settings, so here are some options:

  • Quick fix - try the WAITLIST or CANCEL function on another device, eg your iPhone or iPad
  • if you are a Gmail user, click here for detailed instructions to fix the problem permanently
  • For a Windows or Mac computer, find a tech-savvy friend, neighbour or relative and ask them to correct your mailto: link settings for you to fix the problem permanently.
  • If you have a Windows 10 computer and want to try changing the settings yourself, there are instructions with screen shots here. In Windows 11, the word "link" is used instead of "protocol", but otherwise the steps are much the same.

If all else fails, please send an email to enrolment@u3app.org.au, cc webmaster@u3app.org.au. Please put the word WAITLIST or CANCEL in the subject line, followed by the Course Code and your name.


How to Enrol

On-line: after bookings have opened

On-line enrolments are preferred as this significantly reduces the amount of back-office work for our volunteers.

  • Login to the U3APP.org.au website.
  • Go to the Courses & Enrolling page.
  • Scroll down to find the course that you are interested in.
  • Does the course have spaces available?
    • Click on the course name to go to the booking page.
    • Click on “Book for this course or event”.
    • You will receive a confirmation email.  Please check your Junk/Spam folders as these automatically-generated emails often finish up there.
  • OR is the course shown as FULL?
    • Click on WAITLIST.

Paper Enrolment Form: before bookings open for First Semester

  • Obtain a paper Enrolment Form either from the Office or by printing an online copy available here.
  • Complete the paper Enrolment Form and submit it to the Office.

The start date for acceptance of paper Enrolment Forms for first semester is published on the U3APP website and in the e-Bulletin. Enrolment Forms received before this date are treated as though they had been received on the start date (ie there is no advantage to be gained by submitting early). On the start date and thereafter, paper Enrolment Forms are numbered in order of receipt.  Paper Enrolment forms are processed by U3APP volunteers on the same day as on-line bookings.

If your enrolment is successful, you will receive a confirmation email.  Please check your Junk/Spam folders as these automatically-generated emails often finish up there.

If your enrolment is unsuccessful,  you will receive an email telling you that you have been waitlisted.

Via the Office: after bookings have opened

  • Contact the office in person, or by email or phone.