Zoom is constantly being enhanced to include new features and additional security. To take advantage of these enhancements, your copy of Zoom, which is the Zoom app on your device, needs to be upgraded. Except for the compulsory upgrades, you must initiate the upgrade yourself or set up automatic updating.
To initiate the upgrade yourself:
How to upgrade your copy of Zoom varies from device to device. If you are using Zoom on multiple devices, you will need to do the upgrade on each device. Click on the arrow beside your type of device below for the instructions.
PC or Mac desktop or laptop
If you have created a Zoom account (i.e. you have a Zoom sign on userid and password):
- Click on Zoom
- Sign in
- Click your profile picture in the top right (the little coloured square at the top right)
- Click Check for Updates.
- If there is a newer version available:
- the message "update available" is displayed
- click on Update
- If you already have the latest version:
- the message "you are up to date" is displayed
If you do not have a Zoom account:
- Click on Zoom
- Click on the cogwheel in the top left (looks a bit like
) - Click on Version
- If there is a newer version available:
- the message "update available" is displayed
- click on Update
- If you already have the latest version:
- the message "Zoom is up to date" is displayed
iPad or iPhone
- click on App Store
- click on your profile picture in the top right
- all the available updates are displayed
- scroll down and if you see Zoom:
- click on Update
Android Tablet or Phone
- click on Play Store
- click on the menu in the top left (it's 3 small horizontal lines)
- click on My apps & games
- all the available updates are displayed
- scroll down and if you see Zoom:
- click on Update
To set up automatic upgrade:
How to set up automatic upgrade varies from device to device. If you are using Zoom on multiple devices, you will need to set up automatic upgrade on each device. Click on the arrow beside your type of device below for the instructions.
PC or Mac desktop or laptop
- Open the Zoom app on your device.
- Go to Settings.
- Under General, select the checkbox for Automatically keep my Zoom up to date
iPad or iPhone
- Open Settings.
- Tap App Store.
- Under Automatic Downloads, toggle App Updates on.
Android tablet or phone
- Open the Google Play Store app.
- At the top right, tap the profile icon.
- Tap Settings Network Preferences Auto-update apps.
- Select one of the two options:
- Over any network to update apps using either Wi-Fi or mobile data.
- Over Wi-Fi only to update apps only when connected to Wi-Fi.